Frequently Asked Questions

The minimum order for delivery is $30. For larger orders (15 pints or more), please contact us at at least 5 working days in advance. 

You should receive an email confirmation from Double Scoops immediately after successfully placing your order. If you did not receive an email from us, kindly check your promotions or spam folder, otherwise, please contact us at and we will be happy to assist you. 

Please email us at with an accompanying video or photograph and we will arrange a replacement or a refund. 

A refund will take up to 5 working days to be credited back to the customer.

If you would like to order for delivery to multiple locations, kindly place each order and check out individually. If it is a large order for gifting, please contact us at and we will be happy to assist you. 

For large orders of 15 pints or more as well as event orders, please fill in the Event Enquiry Form on our Events page and we will get in touch with you. Kindly take note that depending on the order quantity or required customisation, we require at least 5-10 working days to prepare your order. For weddings and large events with 200 guests or more, we recommend that you write to us at least 1 month before your event.

As our gelato is made fresh, for best quality we recommend consuming the gelato within a week of opening or within a month if unopened. 

No. We are not halal-certified but the ingredients are from halal-certified supplier. 

A pint serves around 5 scoops of gelato. 

Our sorbets are dairy & egg free.