FAQ

1.What is the minimum order for online purchase? 

The minimum order for delivery is $30. For larger orders (15 pints or more), please contact us at hello@doublescoops.com.sg at least 5 working days in advance. 


2. What should i do if i did not receive an email confirmation after i have placed an order?

You should receive an email confirmation from Double Scoops immediately after successfully placing your order. If you did not receive an email from us, kindly check your promotions or spam folder, otherwise, please contact us at hello@doublescoops.com.sg and we will be happy to assist you. 


3. What should i do if the gelato is damaged at the point of delivery?

Please email us at hello@doublescoops.com.sg with an accompanying video or photograph and we will arrange a replacement or a refund. 


4. How long does a refund take to process? 

A refund will take up to 5 working days to be credited back to the customer.


5. How do i place an order for delivery to multiple locations? 

If you would like to order for delivery to multiple locations, kindly place each order and check out individually. If it is a large order for gifting, please contact us at hello@doublescoops.com.sg and we will be happy to assist you. 


6. How do i place a large order (e.g. for events or corporate gifting)? 

For large orders of 15 pints or more as well as event orders, please fill in the Event Enquiry Form on our Events page and we will get in touch with you. Kindly take note that depending on the order quantity or required customisation, we require at least 5-10 working days to prepare your order. For weddings and large events with 200 guests or more, we recommend that you write to us at least 1 month before your event.


7. What is the shelf life of Double Scoops gelato?

As our gelato is made fresh, for best quality we recommend consuming the gelato within a week of opening or within a month if unopened. 


8. Is Double Scoops gelato halal-certified?

No. We are not halal-certified but the ingredients are from halal-certified supplier. 


9. What is the serving size of 1 pint?

A pint serves around 5 scoops of gelato. 


10. Are Double Scoops gelato suitable for vegans?

Our sorbets are dairy & egg free.